Opportunity Banka A.D. Novi Sad
Bulevar Oslobođenja 2A
Novi Sad
Tel: + 381 21 530 111, 530 024


About usSocial Performance Management (SPM)

What is Social Performance?

Social Performance is effective translation of an organization’s mission into practice in line with adopted social values.

In order to effectively translate its Mission into practice, OBS has set the following social performance objectives:

  • Outreach to clients from rural areas of Serbia where financial services and scarce (financial inclusion), especially to small agricultural households with mixed agro production as the main target group of the bank
  • Benefits to broader macroeconomic environment – creation of new and sustaining of existing jobs as a result of OBS loans
  • Outreach to low-income clients as well as underbanked clients, whose access to loans is difficult or even non-existent due to their low and/or irregular incomes

Since beginning of 2014 OBS is measuring its social impact with regard to all its loan clients, in line with the adopted SPM methodology and through its Core Banking System. Regular reports are produced on a monthly basis for the bank’s management team and quarterly for the bank’s Board of Directors, which has also formed an SPM Commission which meets four times a year in order to analyze data and reports, as well as the bank’s progress in SPM and pass relevant decisions and recommendations for the bank’s executive management team.

You can here read the last  Social Rating Report July 2018 awarded to OBS by MicroFinanza Rating (MFR).

In November 2018, OBS was awarded with the Smart Campaign’s Client Protection Certification for the third time since 2014. The institution that has awarded this certificate to OBS, Smart Campaign, works globally to create an environment in which financial services are delivered safely and responsibly to low-income clients. Smart Certification is a way for financial service providers to demonstrate their commitment to client protection. More information about certified organizations is available HERE.

SPM Data

General information on structure and impact of OBS loans as of Dec 2018:

Dec 2015 Dec 2016 Dec 2017 DEC 2018
ACTIVE PORTFOLIO Rural clients (%) 60% 65% 71% 74%
Average loan size (EUR) 2,157 2,077 2,094 2,069
Loans under € 1,000 (%) 24% 22% 20% 18%
Loans € 1000-5000 (%) 61% 66% 69% 71%


Loans made to date (EUR) 330,247,608 397,891,583 472,186,670 558,386,538
Loans made to date (#) 100,648 126,797 154,953 187,670